ChairWorks® promises to repair or replace any ChairWorks Brand product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This is your sole and exclusive remedy. This warranty is subject to the limitations, exclusions and other provisions below. It applies to product manufactured after April 1, 2010.
Limitations Involving Particular Product Lines, Materials, and Components:
The particular product lines, materials and components listed below are covered according to the following schedule from the date of sale:
Twelve Years - Wood seating
Ten Years - Seating controls
Five Years - Glides, casters and polymer-based components, seating upholstery fabrics, foam.
Note: Pneumatic cylinders on seating have been removed from the Limitations involving materials and components section and are now included under ChairWorks Limited Lifetime Warranty.
Exclusions:
This warranty does not apply and no other warranty applies to:
Normal wear and tear, which are to be expected over the course of ownership.
Damage caused by the carrier in-transit, which will be handled under separate terms.
Modifications or attachments to the product that are not approved by ChairWorks.
Products that were not installed, used or maintained in accordance with product instructions and warnings.
Products used for rental purposes.
Seating Usage:
Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner (except for models 9375, 9391, 9383, and 9384 Reality Series 24/7 Intensive Use chairs, which are warranted for multiple shifts).
Seating models all carry a 350 pound rating, with the exception of Reality 9375 which is warranted with a 500 pound rating.