ChairWorks^® promises to repair or replace any ChairWorks Brand product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This is your sole and exclusive remedy. This warranty is subject to the limitations, exclusions and other provisions below. It applies to product manufactured after April 1, 2010.

Limitations Involving Particular Product Lines, Materials, and Components:

The particular product lines, materials and components listed below are covered according to the following schedule from the date of sale:

Twelve Years - Wood seating
Ten Years - Seating controls
Five Years - Glides, casters and polymer-based components, seating upholstery fabrics, foam.

Note: Pneumatic cylinders on seating have been removed from the Limitations involving materials and components section and are now included under ChairWorks Limited Lifetime Warranty.

Exclusions:

This warranty does not apply and no other warranty applies to:

Normal wear and tear, which are to be expected over the course of ownership.

Damage caused by the carrier in-transit, which will be handled under separate terms.

Modifications or attachments to the product that are not approved by ChairWorks.

Products that were not installed, used or maintained in accordance with product instructions and warnings.

Products used for rental purposes.

Seating Usage:

Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner (except for models 9375, 9391, 9383, and 9384 Reality™ Series 24/7 Intensive Use chairs, which are warranted for multiple shifts).

Seating models all carry a 350 pound rating, with the exception of Reality™ 9375 which is warranted with a 500 pound rating.

A Word About Color Variations, Fabrics and Finishes:

Some natural variations occurring in wood, leather or other natural materials are inherent to their character, and cannot be avoided. Therefore they are not considered defects. ChairWorks does not warrant the color-fastness or matching of colors, grains or textures of such materials. Customer's Own Materials (COM) selected by and used at the request of a user are not warranted.

TO THE EXTENT ALLOWED BY LAW, CHAIRWORKS MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CHAIRWORKS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Notice to Purchasers for Home or Personal Use:

Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.

To Obtain Service Under This Warranty:

Your ChairWorks Dealer is our mutual partner in supporting your warranty requests. By following the procedures outlined below, you can be assured of the best level of service.

1. Contact the Dealer or Salesperson from whom the product was purchased within 30 days of discovery of the defect. Be prepared to affirm you are the original purchaser of the product and to provide the label information from the product in question.
   
   
2. Your Dealer or Salesperson will gather all pertinent information regarding the claim, inspect the product and contact a ChairWorks customer support representative. (Please allow a reasonable amount of time for inspection and review.)
   
   
3. If ChairWorks affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer support representative or another representative of the Company will determine whether to provide replacement parts, authorize repairs or replace the product.